db999 Privacy Policy

Introduction and Scope of Application

db999 places the highest priority on the privacy of its members. This Privacy Policy ("Policy") applies to the db999app.cam platform — including its website, mobile application, and other digital services.

By creating an account, using the platform, or accessing any of our services, you are considered to have accepted the terms of this Policy. db999's Terms and Conditions should be read together with this Privacy Policy, as both form the legal basis for use of our services.

What Information We Collect

db999 collects only necessary and relevant information. The categories of information collected are listed below:

2.1 Registration and Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Username and password (stored in encrypted form)

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Records of transactions made via bKash, Nagad, Rocket, or bank transfer
• Partial wallet number or bank account details (full details are not stored for security reasons)

2.3 Usage and Technical Information

• IP address, browser type, and device information
• Platform access times and session data
• Information collected via cookies and similar tracking technologies
• Gaming history and betting activity logs

Purpose of Information Use

db999 uses collected information only for specific and legitimate purposes. Information is not processed for any additional or unrelated purpose.

• Account registration, verification, and management
• Processing financial transactions and preventing fraud
• Providing customer support — via 24/7 live chat and email
• Delivering a personalised experience and relevant promotions
• Ensuring platform security and preventing unauthorised access
• Monitoring and supporting responsible gaming practices
• Meeting legal obligations and resolving disputes

db999 does not sell your information to third parties for marketing purposes. Limited information may be shared only with partners who are essential to operating the service, as detailed in Article 5.

Cookies and Tracking Technologies

Cookies and related technologies are used on the db999 website and app to help improve the user experience.

4.1 Essential Cookies

These cookies are essential for the core functionality of the platform — such as maintaining login sessions, verifying security tokens, and saving your account preferences.

4.2 Analytical Cookies

These cookies are used to understand which parts of the platform users visit most. The information collected is aggregated and not personally identifiable.

4.3 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect certain platform features.

Disclosure of Information and Third Parties

db999 may disclose your information in the following limited circumstances:

• Payment processors (bKash, Nagad, Rocket, banks) — only the minimum information necessary to complete transactions
• Technology service providers — who assist in operating the platform and work under strict confidentiality agreements
• Law enforcement agencies — when required by legal obligation or court order
• Fraud prevention organisations — to detect and stop unauthorised activity

Data Protection and Security Measures

db999 applies industry-standard technical and organisational measures to keep user information secure.

• SSL/TLS encryption — on all data transmissions
• Password hashing — applying strong cryptographic algorithms before storage
• Access controls — only authorised personnel can access the relevant data
• Regular security audits and testing
• Automated detection of suspicious activity

However, no transmission of data over the internet can be guaranteed to be completely secure. We strive to ensure maximum protection, but users must also remain vigilant about the security of their own accounts.

Data Retention Period

db999 does not retain any personal information longer than necessary. The retention period depends on the type and purpose of the information:

• Active account data — retained for as long as the account remains active
• Transaction records — retained for a specified period in accordance with financial regulations
• After account closure, some information may be retained for a set period as required by law
• Once the retention period ends, data is securely deleted or anonymised

Your Rights

db999 grants users the following rights over their personal information:

8.1 Right to Access

You may find out what information db999 holds about you and how it is being used.

8.2 Right to Rectification

You have the right to request correction of any inaccurate information held about you.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this right may be limited where legal obligations apply.

8.4 Right to Restrict Processing

You may object to certain types of data processing, particularly in relation to marketing communications.

To exercise these rights, please contact our support team. You can find more information about account management in our FAQ section.

Protection of Minors

All db999 services are strictly for persons aged 21 or above. We do not knowingly collect or process information from anyone under the age of 21.

Age verification steps are taken at the time of registration. If we are informed that a minor has created an account by mistake, the relevant information will be deleted immediately.

Policy Changes and Updates

db999 may update this Privacy Policy from time to time. Members will be notified of significant changes via their registered email or through the platform.

Continued use of the platform after a policy change will be considered acceptance of the updated policy. You are therefore advised to visit this page regularly. To learn more about us, you can visit the db999 About Us page.

International Data Transfers

db999's server infrastructure may be located in various countries. Information collected under this Policy may be transferred to a country where data protection laws differ from those of Bangladesh.

In all cases, db999 ensures that appropriate safeguards are in place for international data transfers and that user information remains protected under this Policy.

Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact the db999 support team. Our team provides assistance in both Bengali and English, 24 hours a day, seven days a week.